Shipping & Service Delivery Policy

Mentoro sells digital courses, not physical products. There is no physical shipping involved in any purchase — this policy describes how and when you receive access to the courses and services you buy.

Once your payment is successfully processed, the course is added to your account instantly and becomes available under My Learning. Access does not expire unless stated otherwise for a specific course or subscription.

To access your courses, you'll need:

• A stable internet connection.
• A modern web browser (Chrome, Firefox, Safari, or Edge, kept reasonably up to date).
• Sufficient bandwidth to stream video lectures.

Course access is typically granted immediately, within minutes of a successful payment. In rare cases — such as a payment provider delay or a manual verification step — access may take slightly longer. If you do not see a purchased course in your account within a reasonable time, please contact us.

If you experience trouble accessing a course you've purchased — for example, missing content, a broken video, or a course not appearing in your account — contact our support team with your order details so we can investigate and resolve the issue promptly.

We work to keep Mentoro available at all times, but we do not guarantee uninterrupted access. The platform may occasionally be unavailable for scheduled maintenance, updates, or due to factors outside our control. We will aim to keep any planned downtime brief and minimize disruption to learners.

For questions about accessing a course or service delivery, reach us at:

Mentoro
DHA, Islamabad, Pakistan
Phone: 00000000