Return & Refund Policy

Mentoro courses are digital products delivered as instant, ongoing access to video lectures and course materials. Because there is no physical product to return, this policy explains when a purchase is eligible for a refund instead of a physical return.

You may request a refund for a course purchase if all of the following are true:

• The request is made within 7 days of the original purchase date.
• You have not completed, or substantially progressed through, the course content.
• The course was not purchased as part of a non-refundable promotion or bundle explicitly marked as final sale.

Refund requests are reviewed individually, and we may ask for additional details (such as your order ID) to process the request.

• Requests made more than 7 days after purchase.
• Courses where a significant portion of the content has already been viewed or downloaded.
• Certificates that have already been issued for a completed course.
• Subscription periods that have already elapsed, where applicable.

To request a refund, contact us through the Contact page with your order details and the reason for your request. We aim to respond to refund requests within 2-3 business days.

Approved refunds are issued to the original payment method used at checkout. Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear in your account after approval.

Once a refund is approved and processed, access to the corresponding course is revoked, and any progress, quiz results, or certificate associated with that course may no longer be accessible.

When a course purchase is refunded, the corresponding instructor revenue share for that transaction is reversed and will not be included in the instructor's payout.

Questions about a refund or a specific order can be sent to:

Mentoro
DHA, Islamabad, Pakistan
Phone: 00000000